Your business probably contains dozens or even hundreds of individual processes that you and your team members routinely execute every day.
The idea of getting them all down on paper — or even figuring out how exactly you do what you do — stops most entrepreneurs in their tracks. Systemising your business will take a while to complete, even if you do it step by step…
- list all the responsibilities of each position in your company
- have the person in that role/employee write the detailed processes involved with those responsibilities.
For example, your bookkeeper may be responsible for keeping track of payments, depositing checks and paying the bills. So have them write the detailed processes for each of those tasks. Might be something they do every day for a week or two – pretty soon they’ll have a complete list of their responsibilities which can be documented in your very operations guide.
You don’t have to do this all at once.
URGENT DELEGATION NEEDED. WHEN YOU NEED TO REPLACE SOMEONE:
And that person could be you because you are run off your feet and starting to drop the ball.
It’s the responsibility of whoever is currently IN the role to document the processes so that their replacement can pick up where they left off.
Similarly, before delegating any task, make sure the task is well-documented.
WHERE URGENT IMPROVEMENTS ARE REQUIRED IN THE CUSTOMER LIFE CYLCE
Are you run off your feet because you’re forever doing the following up, the calling, the chasing up – all those repetitive tasks you know you NEED to delegate but haven’t yet found the time to assign it to someone else or train someone else to do it?
I hear you.
Here’s where most trip up…
As counterintuitive as it may seem, spending that extra 20 minutes documenting your current process or creating a process where it does not yet exist will actually be an exponential ROI on your time because…
- It means finally being able to assign someone else to the task.
- It means finally being able to get it off your plate.
- It might even mean being able to automate it.
And a system should detail each step so thoroughly that any qualified person can complete the job by following it.
Use this super simple Process Workbook to outline any processes in your business that you need to document.
Do this once and you’re creating the opportunity to delegate or even automate these responsibilities. Finally, you’ll be able to get back on track!
You’re starting on the path to building a scalable, manageable business.